Shipping policy

Delivery

Last updated: 8 October 2026.

This page sets out our delivery terms. It supplements Article 7 of our Terms and Conditions of Sale.

Delivery areas

We deliver to the following areas:

  • mainland France, Monaco and Andorra;
  • French overseas departments and territories;
  • all European Union countries;
  • the United Kingdom, Switzerland, Norway, Iceland and the Balkan countries;
  • Turkey, the Maghreb countries, Israel, North America, Asia-Pacific and the rest of the world.

Some products, because of their size, weight, living nature or classification as dangerous goods, cannot be delivered to all of these areas or by all delivery methods. The destinations and delivery methods available for your basket are displayed at checkout.

Carriers and delivery methods

Depending on the destination, weight and volume of your order, we offer one or more of the following methods:

  • Colissimo: home delivery against signature; for overseas destinations, delivery without signature;
  • Chronopost: Classic, Express and Chrono Relais Europe;
  • Mondial Relay: delivery to a pickup point, an automated parcel locker or your home;
  • DHL: international delivery at a rate calculated according to the parcel and the destination;
  • Géodis: for bulky kits, home delivery or collection from our partner's workshop in Maine-et-Loire;
  • a dedicated carrier for large hydroponic systems.

Delivery charges

Delivery charges depend on the weight and volume of the products, the destination and the delivery method you choose. The exact amount is shown in the summary before you confirm your order. Some products come with free delivery; this is stated on their product page.

Delivery times

The delivery time for each product is shown on its product page. It is made up of the preparation or manufacturing time, followed by the transit time with the carrier. We undertake to meet the stated delivery time.

For information, the transit times usually shown on our product pages, counted from dispatch, are as follows:

  • France: 3 to 8 working days;
  • Belgium and Luxembourg: 4 to 10 working days;
  • Switzerland: 6 to 12 working days.

For other destinations, the delivery time is shown at checkout. Some products are made or prepared to order, for example terracotta worm composters and certain workshop kits: their lead time, which can range from 1 to 5 weeks, is shown on their product page. Live plants are dispatched according to the season and the schedule shown on their product page.

If no delivery time is stated, we will deliver no later than 30 days after the contract is concluded.

Orders delivered in several parcels

Not all of our products ship from the same place: some are dispatched from our warehouse, others directly from a partner workshop or, for plants, from the grower. A single order may therefore reach you in several parcels, on different dates. Each product is delivered within the time shown on its page. You do not pay any additional charges because of this split: you are only charged the delivery costs displayed at checkout.

Tracking your order

When a parcel is dispatched, you will receive an email with the name of the carrier and, where the delivery method allows it, a tracking number and link. If you have created a customer account, you can also track your order from that account. If you have any questions, contact us at contact@univers-aquaponie.com, quoting your order number.

Receiving your parcel

Until you take possession of the parcel, the risk of loss or damage remains with us. A parcel that is lost or damaged in transit will be replaced or refunded.

On delivery, we recommend that you check the outer condition of the parcel. If the packaging is open, crushed or wet, note specific reservations with the courier (on the delivery note or in their app), photograph the parcel and let us know promptly. These steps help us pursue the claim with the carrier. If you were unable to note any reservations, or if the damage only becomes apparent when you open the parcel, please still contact us: the statutory guarantee of conformity applies whether or not reservations were noted.

For plants and living organisms, open the parcel as soon as it arrives and follow the setting-up instructions.

Late delivery

If your order is not delivered within the stated time, please contact us: we will trace the parcel with the carrier. You can also ask us in writing (by email or post) to deliver within a reasonable additional period. If delivery does not take place within that period, you may cancel the order in writing.

You may cancel immediately, without allowing an additional period, if we refuse to deliver, if it is clear that we will not deliver, or if the delivery date was an essential condition of your order, which you either told us before ordering or which was apparent from the circumstances.

If you cancel, we will refund all sums paid, delivery charges included, no later than 14 days after the date of cancellation.

Overseas and non-EU countries

For deliveries outside the European Union and to certain overseas territories, customs duties, import taxes (for example local VAT or octroi de mer) and clearance fees may be charged by the destination country. These are payable by the recipient and are generally requested by the carrier before the parcel is handed over, unless your order summary states that they have already been paid. Please check with the customs authorities in your country before ordering.

Some products may be subject to import restrictions in the destination country, in particular plants, seeds, living organisms, chemicals and veterinary medicines. It is your responsibility to check that importation is permitted in your country.

If you refuse the parcel or do not collect it, please contact us. If you are a consumer and you tell us within the withdrawal period that you wish to withdraw, the withdrawal rules apply: we refund the price of the products and the standard delivery charges, and the direct cost of returning the parcel remains at your expense.

Incorrect delivery address

Please check your delivery address and telephone number carefully before confirming your order. If you notice a mistake, tell us immediately: we will correct it if the parcel has not yet been dispatched. If a parcel is returned to us because of an incomplete or incorrect address given when ordering, or because it was not collected from a pickup point within the allotted time, we will contact you and may either send it out again at your expense or refund the price of the products.